Widerrufsrecht
We DO NOT ACCEPT RETURNS unless the shirt received is the wrong size. We are a mystery football shirt company and our very simple premise is to provide you with a completely random football shirt from anywhere in the world. We will always endeavor NOT to send you a rival club's shirt but cannot always accommodate requests for specific shirts due to shirt/stock availability.
If your item is the wrong size, please get in touch with us at throwbacktops2020@gmail.com OR via Instagram https://www.instagram.com/throwback.tops/
We will always swap a shirt that is the wrong size for you. Please note that you might not receive the same shirt in return as our stock levels and shirts change very often.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Any return postage is payable by the customer.
Remember, some of our retro shirts are pre-loved classics. They are guaranteed to be in at least 8/10 condition. Some of our shirts may have slight pulls, marks or bobbles in the material owing to the age or from storage.
You’ll also need the receipt or proof of purchase if you do request a return.
To start a return, you can contact us at throwbacktops2020@gmail.com. Return postage is to be paid for by the customer.
You can always contact us for any return question at throwbacktops2020@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Remember, our mystery boxes will sometimes contain shirts that are old and may not look 'brand new'. Older football shirts MAY have small bobbles or pulls or marks in the material.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.